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Singapore is dubbed the best prepared country in the world for the new digital economy… Jacqueline Poh lists a series of government-backed “enablers”

Posted on 2 May 2017​, The Guardian

​The government is making its own savings with the introduction of chatbots. AskJamie, a virtual assistant for more than 15 government agency websites, deals with 60% of enquiries that would previously have gone to call centres.​​.....​


Whole of Government “Ask Jamie” Virtual Assistant Initiatives​​​

Posted by GovTech

​‘Ask Jamie’ is a virtual assistant (VA) that can be implemented on agency websites and trained to be able to answer queries within specific domains. When activated on a website, a chat window will open to allow the public to ‘chat’ with Jamie, very much like how one would chat on instant messaging......​

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The 10 countries best prepared for the new digital economy

Posted on 6 Jul 2016​, World Economic Forum

​10 countries that the 2016 Index found to be best placed to make the most of the new world. ​Singapore is at number one. The ranking is, to a large extent, the result of strong government commitment to the digital agenda.....​


Dr Janil Puthucheary, Minister of State for Communications and Information, at the Committee of Supply Debate on 6 Mar 2017

Posted on 6 Mar 2017​, Ministry of Communications and Information Singapore

Third, GovTech will use technology to deliver anticipatory, integrated, data-driven, and well-designed digital services, predictive services. Ms Sun asked also about what is being done to systematically integrate new applications to existing government services. “Ask Jamie” is one example​ ....

Public Sector Agencies won big at the recent National Infocomm Awards 2016​​

Posted on 25 Nov 2016, GovTech

Ask Jamie is a virtual assistant (VA) developed by the Ministry of Finance and the Government Technology Agency of Singapore (GovTech), and 'she' won the Merit Award in the Most Innovative Use of Infocomm Technology (Public Sector) category ....

Chatting up the Government will soon be a possibility​

Posted on 23 Jul 2016, Channel NewsAsia

The team behind virtual assistant Ask Jamie started off its development trail in 2014 with a simple premise: How do we improve citizens’ experience when utilising e-Government services, and can we automate the process?​ ....



Have a question for the G? Skip Google and just ‘Ask Jamie’

​Posted on 08 Jul 2​016, The Middle Ground​

WHEN in doubt, fear not – Ask Jamie is here. Wait, ask who?

Ask Jamie is a virtual assistant used by some of the G’s agencies, to help visitors to its websites answer pressing questions.

Last month (June 23), in a commentary titled “How to keep the Government relevant in this digital age”, Mr Chan Cheow Hoe, Government Chief Information Officer-designate, said that the aim is to make online searches on G websites “more intuitive” and reduce the need for manual calls to customer service ....


Australian tech firm secures success in Singapore​

​Posted on 06 Jul 2016, The Australian Trade Commission​

flexAnswer secures a Whole of Government contract to provide a Virtual Assistant (VA) system to all Singapore Government agencies.​

Chris Rees, Austrade’s Senior Trade Commissioner for Singapore, said the Singapore Government had been looking at smart e-services offered by a range of public agencies to deliver a faster service that remains user-friendly. 

‘A particular focus was finding a software provider which offered virtual assistants to respond to routine questions from telephone calls and emails, and flexAnswer won the tender,’ said Rees.

How to keep the government relevant in this digital age​

​Posted on 23 Jun 2016, Gov.sg

Today, most businesses and industries run on software delivered as digital services — from music to medical services.

Can governments be innovative when they are naturally perceived to be inherently conservative? I like to think that, in Singapore’s example, we can.

At GovTech, we like to see ourselves as a unique startup focusing on applied innovation. Using proven technology in an innovative way to solve citizen problems is what we do. We cannot afford to take unrealistic risks with bleeding edge innovation.

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