flexAnswer is an intelligent web-based customer service solution to answer all of your customer’s or employee’s questions.
We developed a proprietary Natural Language Processing (NLP) technology so advanced, that when your customers ask questions, it provides immediate answers with accuracy over 90% despite the inherent problems of language comprehension and misunderstanding.
This system corrects spelling mistakes, understands colloquial terms, relationships between words, and successfully analyses the wide range of questions asked by customers to return answers immediately. No other system comes close to the speed, accuracy and level of customer support as flexAnswer.
Reasons to Add flexAnswer to Your Customer Service
- Increase customer satisfaction - More than 95% customers found the answers to be helpful.
- Smarter with each interaction – The system stores and retrieves knowledge with each new question to improve responses.
- Over 90% accuracy - More than 80% rated the experience positive.
- Increase first call resolution – Reduction of 35% in calls and 15% in emails by volume.
- Capability to Identify trends and knowledge gaps.
- Increase customer retention – with a better customer experience.
- Save time on Staff training - reduced from 6 weeks to 1 week.
flexAnswer Knowledge Management
Derived from the VA functionalities, the flexAnswer Knowledge Management system allows you to maintain your knowledge base in a single repository at your location or on the G-Cloud. The system automatically improves responses to similar questions using data and feedback from every query. The intelligent information management system is an invaluable management tool, allowing you to control and review the information your customers receive, as well as gain valuable market research data.
Our most popular product, the virtual VA uses a central Knowledge Base to answer common questions posed by your customers, improving with every new question.
When your customers need more of a personal touch, flex iChat can be the next step in the chain of customer inquiry or a stand-alone system. The flexAnswer iChat Agent module integrates with flexAnswer Knowledge Base providing agents with fast answers to questions posed in iChat.
FlexAnswer Q&A Browse
We help you set up a dynamic FAQ list. Most popular questions will float to the Top 10 automatically including at the topic/category level and the most popular FAQs based on a specified period.
flexAnswer Knowledge Base is the information database we help you build for the system to find answers. Your flexAnswer system can answer a question from the public, internal or both.
- Fully customisable to your corporate brand and image.
- Use our Avatar or customise your own.
- Provide your customers with fast and accurate access to information.
- Reducing support costs by reducing phone calls and emails.
World-class customer support begins with flexAnswer.
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