​​​​​​​flexAnswer VA is More Than a Tool; It’s an Ally

Great customer service begins with quick responses to customer questions. Have you ever experienced being shuffled from one automatic response to another, stay on hold forever and not get the information you want?

The innovative flexAnswer Virtual Assistant has proven to be a great asset to any organisation to overcome these challenges.

Our powerful Natural Language Processing (NLP) allows customers (or internal employees) to ask questions by simply using plain language and receive an answer promptly. The NLP can understand the question regardless of complex sentences, sentence fragments, multiple questions in a single sentence, abbreviations, slang, misspellings and the variances in the way people speak.

Once you set up your Knowledge Base, the system will continue to learn and improve as more questions are asked, and people respond to the accuracy survey. flexAnswer is the only answering system of its kind. You maintain your Knowledge Database in a single repository, either at your location or in the Cloud.



Major Features


Natural Language Processing

Understands the many different ways questions can be asked.

Guided Process Flow

Create “If this…, Then that…” information trees to answer complex questions. Allows flexibility for various scenarios.

Cross KB Search

Searchable database makes finding information easy for internal or public users based on your permissions.

Predictive Questions

Using past data and questions to predict future ones.

Escalation Options

Escalate to various options such as email, chat, CRM etc if required.

Learning Engine

Just like humans, our NLP program learns from every inquiry received and answered.

Contextual Memory

Understand the context for a more human like experience.


Guided Process Flow

More complex questions require a Guided Process Flow to answer correctly. You have a complete GPF editor to set the answers to important questions, making your flexAnswer VA fast and accurate.




Floating Question Box

The Floating Question Box will allow your customers to type in their questions. It has the flexibility so customers can drag and reposition as they wish.

 









 
 

Customised Design

Use our standard layout or design your customer display screen to suit your corporate branding and image. Need an Avatar? Use one of our Avatars or provide your own to keep your brand consistent.



Your Easy to Use flexAnswers Admin fills in the Knowledge Gaps

Answering your customers’ questions is only part of what this powerful system has to offer. It comes complete with a full suite of reporting tools to help you improve your customer relations and improve sales. You will soon find where your marketing information is falling short by monitoring the type and frequency of questions being asked.

The Perfect Intranet Information Solution

And flexAnswer VA is not just for customer service. Employees in medium to large organizations have many questions that usually congests the HR or other departments. flexAnswer gives your employees a reliable source of information and frees up valuable time for your staff.





 

Reports

Accuracy Performance Percent
Relevancy Performance Percent
Survey Results
Session History
Usage History
Popular Categories and Answers





Additional Services and Options

  • Ask Jamie one-time setup – Import of contents and fully integrated into Ask Jamie.
  • Assist to create GPFs.
  • On-site workshop with staff.
  • flexAnswer to manage Inbox teaching for you.
  • Multi-Lingual VA – Covers all major languages.
  • Voice input option – Useful for mobile applications.
  • VA on multiple sites using same KB - Implement at your own Data Centre instead of on Cloud.
 


Here is a Short Video Demonstration

 



Increase customer satisfaction by providing world-class customer support. Contact us today.