Guided Process Flow
More complex questions require a Guided Process Flow to answer correctly. You have a complete GPF editor to set the answers to important questions, making your flexAnswer VA fast and accurate.
Your Easy to Use flexAnswers Admin fills in the Knowledge Gaps
Answering your customers’ questions is only part of what this powerful system has to offer. It comes complete with a full suite of reporting tools to help you improve your customer relations and improve sales. You will soon find where your marketing information is falling short by monitoring the type and frequency of questions being asked.
The Perfect Intranet Information Solution
flexAnswer VA is not just for customer service. Employees in medium to large organizations have many questions that usually congests the HR or other departments. flexAnswer gives your employees a reliable source of information and frees up valuable time for your staff.
Here is a Short Video Demonstration