flexAnswer iChat
Give your customers an easy point of escalation, either after asking a question in flexAnswer iFAQ or VA, as a standalone tool.
The flexAnswer iChat Agent module includes integration to flexAnswer KB. This allows agents to find quick answers to questions posed in iChat.‚Äč

Escalation for personal answers

flexAnswer iChat can be used to give your customers an easy escalation point. Either after asking a question in flexAnswer iFAQ or VA, or as a standalone tool.

Integrated with flexAnswer KB

flexAnswer iChat Agent modile includes integration to flexAnswer KB, Allows agents to find quick answers to questions posed in iChat. Provides a consistent message and reduces rework.

Customised look

Use our standard layout or customise to suit your corporate branding and image.