​​​​​​​​​​​​​flexAnswer KB          
An easy to manage Knowledgebase to answer questions from your customers or staff.
Segregate content specifically for staff or Intranet.

Customised Design

Use our standard layout or design your own customer display screen to suit your corporate branding and image.

AskIE.JPG
            

Question Box

Embedded Question Box for customers to type in their questions.

        

 

Dynamically Updated Top FAQs

The FAQs list is always updated dynamically to display real popular questions asked by the customers. Most popular questions will float to the Top 10 automatically including at the topic/category level and the most popular FAQs based on a specified period.

 

 

Noticeboard FAQs

FAQs that have not made it to the Top 10 but regarded as relevant at the time can be selected to be displayed in the Noticeboard module. Start/Expiry dates assist automation of the list of noticeboard FAQs

Trending FAQs

Live Trending Question feed

 

 

Real time Feedback/Polls

Customers can be requested to provide feedback or complete an exit poll.

Browse All FAQs option

Browse all FAQs by Categories.

 

 

Category Widget

Category Widget that allows you to present the Dynamic Top FAQs at the landing page of the relevant product/service.

Accessibility

flexAnswer iFAQ can be website accessible and meet WCAG 2.0 AA guidelines as a minimum.