About Us

Established  in 2002, we pioneered the intelligent and interactive Q&A solution that empowers customers to ask questions in plain everyday language and get instant accurate answers on the web and mobile for a fraction on the cost of email and phone support.​

Today we have become a leader in providing intelligent customer experience solutions for the Government, Public and Private companies around the ASEAN region.

Our Virtual Assistant (VA) platform consisting of VA Web, VA Voice, VA bot and Knowledge Management, powered by our proprietary NLP and Machine Learning technologies, help organisations enhance their customer service experience.

We have been an integral part of organisations digital transformation journey for many years. We are proud to power the world’s first Whole of Government Virtual Assistant, “Ask Jamie” for the Singapore Government and recognised as one of the enablers for the Singapore Smart Nation. 

Our customers are from the Government, Education, Travel, Telecommunications and Utilities. View our completed projects here.

flexAnswer Solutions takes great pride in its service delivery. Our team has the expertise, product know-how and years of experience in the industry. 

Our commitment to you is simple. Reliability and committed. 

Our philosophy is to do the job well and at the minimum, meet our customers’ expectations.

  • We own the core Natural Language Processing and Machine Learning technologies that form the heart of our products.

  • We are passionate about helping people find better answers to their questions and about helping our customers improve on their digital customer service and support.

  • We offer a full stack solution. All our software products are owned, developed and supported by our experienced staff.​ Proven solution with a strong customer record.

If you have any enquiry, please do not hesitate to contact us anytime.