Current examples of the FlexAnswer service include:
JTC
Corporation
Providing customer support to JTC related matters in
AskJTC website. And also
JTC intranet usage in ASKIT website to provide IT related answers to JTC employees.
IE Singapore
Providing FAQ service to IE Singapore users.
Singapore IRAS E-Filing
A convenient and easy way for individual taxpayers to file
their income tax returns via Internet.
Singapore MIW for MINDEF
Providing quick and accurate answers to MIW users. Also provides questions concerning NSMen.
Webjet
Webjet, Australia's multi award winning online
travel service has added another dimension to their
level of service delivery by adding FlexAnswer,
providing real time immediate on screen response to
the most commonly sought out questions and answers. "FlexAnswer
not only optimises the delivery of customer
interaction in an on the spot automated fashion but
also maximizes efficiency internally within our
Customer Service Centre". John Lemish, Operations Director,
Webjet.
Sunswift
"We have found it useful and it has reduced the number
of random email questions we used to get. Once setup
it requires very little work to edit/update/add etc."
Ryan McCarthy, Team Leader, UNSW Solar Racing Team.
Darlington Borough Council
Provides questions regarding Darlington. Example, activities, leisure and sporting events or even places of cultural interest for all ages.
Wells Fargo
Enterprise edition for internal product support and other information services.
