Overview

FlexAnswer is a web based question answering service that assists your company in providing fast and accurate responses to customer queries. The service allows your company quickly to set up and deploy a service which allows visitors to the company website to have easy access to up to date information. By automatically responding to your customer's queries FlexAnswer helps you reduce your support costs while improving information provision.

FlexAnswer allows visitors to a company's web-site to ask, in plain English, a question regarding any aspect of the company's activities. FlexAnswer will either provide an automatic answer immediately, or (if requested) store the customer's question and inform a Customer Service Representative (CSR) that a question is pending. The FlexAnswer CSR support infrastructure ensures that CSRs can respond efficiently by e-mail to any pending questions. In addition FlexAnswer is able to learn from questions and their answers, thus allowing the service to automatically improve over time.

FlexAnswer improves on existing online question answering solutions through its next-generation Natural Language Processing (NLP) technology, helping companies to provide significantly improved, Internet-based customer service for technical support, sales support, and eCRM.