VA Channels

Your customers can now self serve for answers on the phone using the same Knowledgebase and NLP and ML technologies as your VA Web. 

Integrated into your phone system as part of your call centre services or stand alone, flexAnswer VA Voice is able to answer the phone call, provide answers without any lag and offers callers escalation to speak to a live agent when required. 

Proven technology, our customers have achieved an average of 50% deflection in phone calls and increased customer satisfaction.

Major Features

  • Powerful NLP and ML technologies that are able to overcome and understand lingo, different accents, real customer questions
  • Detect emotions
  • Track all calls 
  • Send callers full answers in text 
  • Benefit from same VA Web Knowledgebase training and updates

 

Web

Now, more than ever, consumers want service, and they want it to be instantly available, but are increasingly comfortable engaging with chatbots and conversational virtual assistants online. The Sabio VA (Virtual Assistant) is a powerful conversational AI platform, powered by our proprietary NLP and Machine Learning technologies. The Sabio VA is so much more than a simple FAQ bot, it can be deployed as a concierge to provide answers to surface simple answers and navigate users to specific functionality and services on the website, however it’s true value is discovered when it’s automating high volume transactional services.
The Sabio VA will grow and evolve with you, it will continue to learn and improve as more questions are asked, and people respond to the accuracy survey.

IFAQ

Knowledge curation is a common frustration in organisations with information stored in numerous repositories with no consistency or ownership. The knowledge base within the platform can also be used to support internal knowledge, published to the employees via a standard FAQ webpage or internal assistant.
 

Voice

The same NLP and AI engine can be extended to other channels, offering your customers a consistent service on the channel of their choice.
Using market leading Speech Recognition technology, the Sabio VA for Voice can accurately understand customer queries. Integrated into your contact centre telephony platform or stand alone, the Sabio VA for Voice can provide an engaging and user-friendly experience for your customers and can offer callers escalation to speak to a live agent if required, passing the full context of the VA conversation to the agent.
Our customers have achieved an average of 50% deflection in phone calls and increased customer satisfaction.

SMS

Sabio VA’s NLP and AI engine can be used to engage with your customers on synchronous channels such as SMS, surfacing the same content to the customer that is available on all other channels .The content will be tailored to the specific channel it is being presented through (eg, short responses for SMS and longer responses for web pages). Offering service on SMS allows organisations to reach even more customers, serving them 24/7. Consistent with our other channels’ escalation to a live agent from SMS can be supported if required.

Facebook

Reach out to the 2.6 billion Facebook users via the Sabio VA on Facebook Messenger. The same NLP and AI engine can be exposed to Facebook Messenger users, surfacing the same content to the customer that is available on all other channels. The Sabio VA will seamlessly integrate into Facebook Messenger, providing organisations with an intelligent and engaging Sales and Service tool on Social Media.

Teams

Remove the frustration of your employees accessing multiple systems and not having the same information as your customers. The Sabio VA can be integrated into your Microsoft Teams, being one click away in the address book as a Virtual employee, exponentially increasing adoption internally and surfacing information from your Knowledge Base in an easily consumable format. The VA can support one-to-one conversation, a group chat, or a channel in a Teams.

WhatsApp

Reach out to the 68 Million WhatsApp users via the Sabio VA on WhatsApp. The same NLP and AI engine can be exposed to WhatsApp users, surfacing the same content to the customer that is available on all other channels. Allowing customers to engage with the Sabio VA on WhatsApp will increase adoption, extending the reach of the organisation to reach even more customers, serving them 24/7. Consistent with other channels escalation to a live agent from WhatsApp can be supported if required.

If you have any enquiry, please do not hesitate to contact us anytime.