Discover flexAnswer solutions

Leading Virtual Assistant Platform

Proprietary Natural Language Processing and Machine Learning technologies.

Multi-Channel. Business Grade. Full stack.

 

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VA Web
VA Web

NLP and ML powered VA for Web browsers and apps. Out of the box, nothing to build.
VA Voice
VA Voice

Let your customers self serve for answers on the phone. Use the same KB and NLP as your VA Web. Deflect up to 50% of calls
VA Bot
VA Bot

Easily extend your digital customer service onto Social Media networks eg Facebook Messenger, Skype.
Knowledgebase
Knowledgebase

Retain knowledge in a single platform. Give consistent message across multi-channels.
Integration and Escalation
Integration and Escalation

Bring fragmented services together 
Our Clients

we believe that true success depends on an
in-depth understanding of our
customer’s needs.

Key Benefits

  • Increased customer satisfaction with better user experience
  • Up to 60% call deflection and emails up to 55%
  • Single source of truth for customers and staff
  • Reduced staff training from 6 weeks to 1 week
  • Ability to identify Knowledge Gaps and retain knowledge
  • Ability to teach engine and provide continuous learning, questions answered up to 97% accuracy
  • Bring fragmented services together via APIs
  • Understand customer emotion and feedback
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If you have any enquiry, please do not hesitate to contact us anytime.

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